Speak with our team
Talk with us
Give us a call at 1.800.388.1963
Or, email us at contact@trueplanadvisors.com
Available Monday-Friday, 8:30 a.m. - 5 p.m. ET (excluding holidays)
Find us
TruePlan HQ - MAP
1 Empire Dr, Rensselaer, NY 12144
Connect
We want to take care of our employees, and it's clear that TruePlan wants to help us do that.
We have such a diverse workforce. The on-site education they do for our people is wonderful.
Leading with a client-focus
Meet our senior leadership ready to support your employee benefits, retirement and investment needs from day one.
Noah Buck
President
Employee Benefit Services and Retirement Plan Services
Kylee Hall
Vice President
Retirement Plan Services
Ryan McWalter,
CAIA
Senior Director of Investment Services
Retirement Plan Services
Bernard A. Gleeson
Director
Employee Benefit Services
Thinking about working with a TruePlan® advisor? Start here
Working with us
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How do I know who I can trust when evaluating retirement plan advisors?
There’s a lot of noise in the market (and all advice isn't created equal). TruePlan is built on transparency and long-term accountability. We focus on clear, data-backed recommendations and ongoing partnership versus one-time sales. That’s why we maintain a 98% client retention rate.
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How do I know my advisor is truly acting in my best interest?
TruePlan aligns our recommendations with your plan's objectives and overall strategy. Our model is designed around transparency, objectivity and ongoing oversight, helping support informed decision-making with your organization and employees in mind.
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Will our advisor actually pay attention to our account over time?
Yes. TruePlan provides proactive, ongoing plan management. Your advisor continuously monitors your plan, identifies opportunities and communicates regularly, so you always know where things stand.
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How do I know I’m not getting a generic sales pitch?
We don’t use pre-packaged recommendations. Every engagement is tailored to your organization, workforce and goals. You get our strategic guidance, not a recycled presentation.
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How do I know if a vendor or advisor is a good long-term partner?
A strong partner provides transparency, consistent communication and measurable results. TruePlan is built for long-term relationships, with a track record of client retention and ongoing engagement that reflects real partnership.
Fees and pricing transparency
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How do I know what I’m actually paying in fees?
TruePlan provides 100% transparency across all plan-related fees, including advisor, vendor and investment costs. You’ll see exactly what you’re paying, how fees are structured and where value is being delivered.
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How can I be sure there aren’t hidden or indirect fees?
We conduct a comprehensive review of all plan costs, including fees that are often buried or overlooked. This gives you a complete, accurate picture of total expenses so there are no surprises.
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How can I evaluate whether my plan's fees remain competitive?
TruePlan benchmarks your plan against the broader market to evaluate competitiveness. We help you understand where you stand and identify opportunities to improve pricing, so your decisions are based on real data.
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How does TruePlan explain complex fee structures?
We break down complex pricing into clear, straightforward insights. Instead of industry jargon or layered explanations, you get simple, actionable clarity on what you’re paying and why.
Expertise and support
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How do I know if my TruePlan advisor actually has expertise in this service area?
TruePlan advisors bring deep experience in retirement plans, regulatory requirements and vendor evaluation. We apply that expertise to every recommendation, so you’re not relying on surface-level guidance.
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How can I tell if an advisor is overselling their capabilities?
Overselling often shows up as vague promises without data or specifics. TruePlan focuses on transparent, evidence-based recommendations, so you can clearly see the rationale behind every decision.
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I’m not a retirement plan expert. How do I know I’m making strategic decisions?
That’s exactly where we come in. TruePlan helps to simplify complex decisions, providing clear explanations and guidance so you can move forward with confidence, even without deep technical expertise.
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How will TruePlan support us on an ongoing basis?
You receive continuous support throughout and after onboarding. Your advisor provides regular check-ins, proactive recommendations and responsive guidance to help you adapt as your plan and needs evolve.
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How does TruePlan help us evaluate vendors and plan changes?
We provide structured, data-driven evaluations, so you can better compare your options, understand trade-offs and make informed decisions without relying on guesswork or vendor-driven narratives.
Relationship and accountability
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Who is actually responsible for our account?
You’ll work with a dedicated advisor who provides ongoing guidance tailored to your plan's needs. They know your goals, challenges and strategy. They'll remain accessible throughout the partnership.
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How accessible will our advisor be when we need support?
Your advisor is responsive and available when questions arise. TruePlan prioritizes consistent communication, so you’re never left waiting for answers or clarity.
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How does TruePlan build long-term relationships instead of just closing sales?
Our success is measured by client experiences, not transactions. With a 98% client retention rate, our model is built around delivering sustained value versus short-term wins.